|
The following are general tips about accessing this Web site and explanations for common error
messages.
- If you have a small monitor and can't see the entire page on one screen, set
your browser font to 10 pitch to display the entire page on a single screen.
- The active time limit is 30 minutes (the system will automatically log you off at this point).
- The idle time limit is 15 minutes (the system will automatically log you off at this point).
back to top
To fully access the Clearinghouse Web site, you will need one of the
following browsers (beta versions of browsers are not supported):
In addition, PDF documents on our Web site require Adobe Reader 6 or
higher. The free Adobe Reader can be downloaded from the Adobe
Web site.
back to top
To obtain a user ID and password to the Clearinghouse secure site, contact service@studentclearinghouse.org.
back to top
Explanation:
To enable JavaScript using Internet Explorer 5:
1. Click Tools, then click Internet Options.
2. Click the Security tab.
3. Click the Custom Level button.
4. Scroll to the Scripting section. Under Active Scripting, Allow
Paste Operations via Script, and Scripting of Java Applets, check Enable.
5. Click OK button.
Using Internet Explorer 4.x:
1. Click View, and then click Internet Options.
2. Click the Security tab.
3. Click the Settings button.
4. Scroll to the Scripting section.
5. Check Scripting of Java Applets and Active Scripting.
6. Click OK button.
Netscape Navigator 3.x:
1. Go to the Options menu and open Network Preferences.
2. Click the Languages tab
3. Click the checkbox beside Enable JavaScript.
4. Click OK button.
Netscape Communicator/Navigator 4.x:
1. From the Edit menu, choose Preferences.
2. Click the Advanced category.
3. Click the checkbox beside Enable JavaScript.
4. Click OK button.
After you have made these changes, close and re-open your browser.
Other browsers:
To see if your browser supports JavaScript, and for detailed instructions on how to enable this feature, see your browser's online Help.
back to top
Explanation: If you encountered this message
while trying to access one of our secure pages, click the CONTINUE button. The
SSL session that secures your transaction with our site is not affected. You can
avoid this dialog box in the future by upgrading your browser. The affected
browsers are MIE 4.01 and 4.5 for Macintosh, and Netscape Communicator 4.05 or
earlier. Click here for more information and for recommended browser upgrade
information.
back to top
DATABASE IS NOT AVAILABLE AT THIS TIME.
PLEASE TRY AGAIN LATER.
Explanation: The Clearinghouse is performing
system maintenance, please try again later. If the problem persists, contact
the webmaster.
back to top
- "Data Missing" Error Message:
|
Data Missing
This document resulted from a POST operation and has expired from the
cache. If you wish, you can repost the form data to recreate the
document by pressing the reload button. |
Explanation: If you receive this error
when using your browser's print option, its memory cache size is probably set
too low. You should increase your browser's memory cache size setting to 2048
Kbytes, close and reopen the browser, rerun the query, and print the page again.
This problem typically happens on a Netscape browser.
back to top
YOU ARE NOT ALLOWED TO LOG IN AGAIN WHILE
ANOTHER USER IS ACTIVE IN THE SAME SESSION. YOUR SESSION HAS BEEN
TERMINATED.
Explanation: You did not log out after
your last session before returning to our site to log in. Click the back button on your browser and login again.
back to top
YOU ARE NOT AUTHORIZED TO ACCESS THIS PAGE.
Explanation: Make sure you are accessing
the secure site from the appropriate page. If you are a school, enter from the
MEMBER SCHOOL page. If you are a guarantor or lender, enter from the
GUARANTORS/LENDERS/SERVICERS page.
back to top
|
Warning: Page Has Expired
The page you requested was created using information you submitted in
a form. This page is no longer available. As a security
precaution, Internet Explorer does not automatically resubmit your
information for you.
To resubmit your information and view this Web page,
click the
Refresh button.
|
Explanation: If you receive this error when
using your MSIE browser's back button, you are probably using an older version
of the MSIE 4.0 browser. Click the Help menu to find out the browser version you are
using (e.g., 4.71.1712.6). You should use 4.72.x and above. If you have a
version of 4.71.x, you need to apply the Internet Explorer Service Pack 2 to upgrade
your browser. Click here
to download the latest MSIE 4.0 browser.
back to top
UNABLE TO LOCATE THE SERVER www.studentclearinghouse.org.
THE SERVER DOES NOT HAVE A DNS ENTRY.
CHECK
THE SERVER NAME AND THE LOCATION URL AND TRY AGAIN.
Explanation: If you receive an error
message similar to this one when trying to access our secure Web site, verify
that your logon and password are correct. If they are, you could have a firewall
problem (your security setup is preventing access to our data). You can test
this by visiting another secure site on the Internet. If the same access problem
occurs, most likely your firewall is preventing you from accessing our secure
site. To change your firewall, tell your system administrator that you need DNS
set up and to open port 443 so you can receive secure pages (https, not http).
The standard http protocol uses port 80.
back to top
Problems With
PDFs
If you experiencing problems opening a PDF file, make sure
you:
- Install the latest version of the free
Adobe Reader. (The Clearinghouse Web site supports Adobe Reader 6 or
higher.)
- Turn off your browser's pop-up blocker or add our URL, www.studentclearinghouse.org
to your pop-up blocker's
exceptions list.
- If you have installed a toolbar from Yahoo, Google or another provider,
turn off your toolbar's pop-up blocker or add our URL, www.studentclearinghouse.org,
to its whitelist (the list of sites from which you allow pop-ups).
back to top
Requesting
Assistance
If you are still experiencing problems, you can contact our webmaster.
To help us assist you, please include the following information in your email:
- Your operating system (e.g., Windows XP)
- Browser type and version
- Internet service you are using (i.e., dial-up or high speed) and the name
of your service provider.
- Whether cookies are enabled or disabled
- Whether you have experienced the problem on other computers. (If possible,
we suggest you try using our site on another computer.)
- What steps led to the error
- Exact error message (we suggest you email us a copy of the screen
displaying the error message)
back to top
|
